01/09/2006
A recent article by David Hofferberth (of research company Service Performance Insight) highlights the trends and tools required to stay ahead of the competition in a competitive service environment.
The article - "21st Century Project Management" - points out that there is growing emphasis on disciplined project management within service organisations who are competing in an economy increasingly based on the service sector. To facilitate this, companies are adopting tools that enable them to enhance the management of their business - tools that the article classifies as "services automation software".
David comments that: "Services automation solutions provide organisations with a foundation to efficiently plan, sell, execute and charge for work. These solutions help to improve both service execution and service control."
Effective control of projects and service delivery can make the difference between business success and failure and the article concludes "services automation solutions increase an organisation's bottom-line financial performance".
To read more on how iomis can help you manage your business, please see our Features section. Case studies also show how iomis has brought concrete benefits to our clients.
The full text of David Hofferberth's article can be read at the "Project Management and PSA Software" section of the Evaluation Centre (registration required).