The iomis Contact Management module provides a flexible solution for storing, tracking and utilising customer and prospect data to maximise customer service levels and increase proactivity and responsiveness. Customer records relating to contacts, meetings, conversations and profitability are all stored in one central, web based location giving you access as and when you need it.
Maintaining regular contact with your prospect/customer base is easy. iomis' contact management system includes a range of proactive marketing tools including the facility to send emails, e-newsletters and automatic notification of events and meetings.
To summarise, iomis provides:
- centralised view of all prospect and customer data
- comprehensive audit trail of customer interaction - appointments, meetings, conversations
- profitability information at customer, contract and project level
- accurate forecasting based on past performance
- improved customer retention - email/e-newsletter functionality
iomis lets you see the big picture where prospects and customers are concerned.
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