| Sales and Marketing |
| Company and contact records |
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| Track activities at company and contact level |
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| Manage opportunities and proposals |
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| Estimating based on planned revenue, costs and target margins |
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| Pipeline management |
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| Track and monitor sales activities |
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| Sales Analysis Reports and KPIs |
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| Create and manage mailing lists |
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| Create and send mailshots |
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| Audit trail of mailshots |
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| Contracts |
| Create and maintain contracts |
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| Categorise contracts by contract type |
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| Create and maintain service items |
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| Link projects to contracts |
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| Track invoiced to date amounts |
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| Monitor work in progress and deferred income |
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| Monitor costs to completion |
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| Track actual margins and service delivery performance |
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| Contract reports and KPIs |
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| Projects |
| Create and maintain project tasks |
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| Assign tasks to users, groups or contacts |
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| E-mail notifications of assignments and scheduled work |
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| Efficient scheduling of group tasks |
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| Set up project with task import from MS Project |
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| Track planned, scheduled and incurred costs and revenue |
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| Workload analysis for time periods |
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| Monitor performance at the project or task level |
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| Resources |
| Shared company diary |
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| View diary by user or group |
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| Single data entry for time recording (eliminate duplicate timesheet entry) |
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| Time recording integrated with project and contract management |
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| E-mail notification of diary entries to users or contacts |
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| Save diary entries to client Outlook |
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| Pop up reminders for time recording |
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| “To Do” list showing all activities and tasks |
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| Contribution report to measure staff contribution |
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| Activity analysis report |
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| Utilisation report and forecast |
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| Analyse chargeable work on projects and contracts |
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| General |
| Dashboard (user-definable) |
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| Key Performance Indicators (KPIs) |
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| User-definable list views |
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| Export to Excel, PDF, Html or xml |
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| Custom document design* |
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| On-line, context sensitive help |
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| Create unlimited user-defined fields and tabs |
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| Maintain access permissions by groups |
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